Check the FAQs
Frequently asked questions
How do I book a shoot?
Monday - Saturday
10:00am - 8:00pm
Closed on Sundays
Booking is done ONLINE ONLY: Fill out the booking form on the contact page.
Time slots are offered on Monday-Saturday by advance booking only (Must be at least 1 week in advance). Since each project is unique, time accommodating and dates are only discussed via email. Please provide your first/last name, package, location (studio or outdoor location), date, color scheme, & time you're interest in. You will receive a response within 24 hours. Once everything has been confirmed you will be emailed a Honeybook contract and invoice to pay your 50% deposit to secure you session.
When should I book?
Monday - Saturday
10:00am - 8:00pm
Closed on Sundays & National Holidays
It is recommended to fill out the booking form here & secure a date 2-3 WEEKS IN ADVANCE as slots go quickly. Booking must be done at least 1 week in advance of session.
POST READY FOR SPECIAL DAY - You will need to reserve a date that is 21 business days or more prior to your release date (business days ONLY count Monday - Friday)
How do I pay?
Debit/Credit Cards online, PayPal, Cash, or Cashier's Checks.
Non-Refundable Retainers: All retainers are made electronically via your personalized invoice emailed to you following your booking confirmation. You have 48 hours to pay your deposit before your session is canceled. All retainers Are Non-Refundable.
FINAL BALANCES: Balances can be paid by cash, card, or online the day of your session. Full balance must be paid before proofs are sent. You have 7 days to pay full balance before $15 per day late fees are enforced.
MORE RETOUCHED IMAGES: Additional retouched images can be ordered up to 14 days after your shoot. After 14 days a $50 storage fee will be added to the cost. An invoice will be emailed your for payment and full balance must be paid before images are edited. Additional orders can not be made after final edited images have been delivered.
PRINTS: Print payments can be made at the end of the project when you receive your collection proofs link via email. (Prints are not included in your package *ONLY Retouched images can be printed)
Can I bring guests?
Currently with the Covid-19 virus being a concern we ARE NOT allowing any guests outside of clients who are being serviced. You are however allowed to Facetime/Video chat someone for your comfort. A phone stand is available for your convenience. * Minors scheduled for solo sessions may have 1 parent/guardian present, who must wear a mask.
Where is the studio?
The Rayvon Creates LLC Home Studio is located on the north side of Jacksonville, FL near Edgewood & Lem Turner. The address will be provide on your contract once your session has been confirmed via email. On location studio style shoots can be provided for an additional fee.
How will I pick my photos?
Once your full balance is paid you will receive an email with a link and password to your online gallery. You can add the photos you would like edited to your favorites folder by pressing the heart button at the bottom (click again if you need to remove a photo). If you need more you can use the shopping cart icon to purchase additional edits. Please send an email to firstname.lastname@example.org once your favorites have been selected. Retouched images will be emailed upon completion. (Prints are NOT included with the service cost of your shoot & are available for EDITED IMAGES ONLY).
When will I get my photos?
Please allow 14 -28 business days from the day you select your edited images selection for delivery. Ordering additional images will effect the time frame of delivery. Rush orders are not available. (Business days are Monday-Friday)
How do I prepare for my shoot?
Dress for success, arrive on time, and be ready for a great time.
Please have your outfit(s) ready and sent via email to Rayvon Creates at least one week prior to your session. Your outfit will influence your scene style. You will receive a reminder email the day before your session with helpful tips and another copy of your signed contract which contains the address. Please arrive dressed as you are not allotted extra time outside of what is booked. For children sessions please bring their favorite toy and snack just in case they have a hard time warming up. To help aid in a successful shoot make sure they have eaten, had a nap, and have been changed/groomed prior to arrival. Music is played throughout the session so have an artist or songs in mind. Please do not arrive more than 10 minutes early to your session.
What if I am late?
Your session time will remain the same but additional time can be purchased is scheduling permits.
Rayvon Creates does not a have a fee for being late but your scheduled session time will remain the same. If the client needs more time they can purchase additional time in full on site ONLY if the schedule permits. If the schedule doesn't allot for additional time the client will still be responsible for the cost of the session.
Can I cancel or reschedule?
Yes, but no retainer refunds.
For photo shoots rescheduling must be done within 48 hours notice of the perspective shoot date or Rayvon Creates will be entitled to a $75.00 rescheduling fee. Clients are allotted 1 reschedule per contracted session. Retainer fees will NOT be returned for cancellations regardless of reason. Rayvon Creates LLC is not responsible for any act of God or weather that may cancel or post-pone a shoot. Clients will not be entitled to a refund for any such circumstances but will be offered the opportunity to reschedule their session if they so choose and upon availability of Rayvon Creates LLC.
Do you do Character themed shoots?
Yes, but we do not provide the character themed props.
For legal reasons we can not offer themes for characters that have been trademarked. For example (Barbie, Mickey mouse, The Grinch, Batman, Cocomelon, ECT.) All we can do is set up a generic scene that matches your child's outfit and whatever props you decide to bring in. If you choose to bring in character themed props you can bring them a day early or with you and they will be setup for your photos.
What themed scenes do you have?
These scenes are on hand but customized scenes can be created
(Children) Lemonade stand, Baby Boutique, Princess/Crown, Boxing, Wild One/Safari, Racecar, Fruit or Flower Milk bath.
(Adults) Casino, Flower wall, and Boho Garden
Seasonal: Kissing booth/V-day, Spring/Easter ,Fall/Pumpkin, Christmas Tree
What props do we have?
Studio shoots only